Frequently Asked Questions

Below are the most frequently asked questions by customers. If these do not answer all of your queries, please phone us on 0115 9100 507.

Q: How long are the cruises? A: Depending on which type of cruise you have selected, the duration is normally either 2, 2.5 or 3 hours in duration but this can be extended if required.

Q: Where do the cruises depart from? A: All cruises on The Trent Lady and evening cruises on The Nottingham Crusader depart from The Nottingham Sea Cadets, T. S. Orion, Waterside Way, Colwick, Nottingham, NG2 4DP. Daytime cruises on The Nottingham Crusader depart from Colwick Country Park, River Road, off Mile End Road, Colwick, Nottingham, NG4 2EW. Maps to the departure points can be downloaded from the Downloads section of our website.

Q: How far does the cruise go? A: We generally sail in a large lazy loop setting off from our moorings, to Wilford Church, turning there and then cruising to Holme Pierrepoint, the home of The National Water Sports Centre, before returning to our moorings.

Q: Can we be picked up/dropped off at a different location? A: Alternative departure/return points (if accessible for our boats) can be pre-arranged with our Bookings Office for Private Charter Cruises, but the whole party must board/disembark at the same point and unfortunately we cannot pick-up/drop-off individual passengers at alternative locations.

Q: Are children allowed on cruises? A: Children are allowed on most daytime cruises, however, under 18s are only allowed on evening cruises if it is a Private Charter Booking or if there are 35 or more guests, which automatically gives you exclusive use of either The Trent Lady or The Nottingham Crusader without the need for Private Charter. Passengers are reminded that they are responsible for supervising any children in their party at all times whilst onboard the boats and must not leave children unattended for their own safety.

Q: Do we need ID? A: The same licensing laws apply on the boats as in any pub or club, therefore any passenger lucky enough to look under 25 years of age will be asked to produce current photographic identification as proof of age prior to being served an alcoholic beverage. On cruise packages with an "Over 18s only" age restriction, we reserve the right to refuse entry to the boat to any passenger unable to produce current photographic identification as proof of age, when asked.

Q: Can we smoke onboard the boats? A: It is illegal to smoke indoors at any venue in the United Kingdom and the same law applies onboard our boats. We do not permit smoking or vaping onboard.

Q: Do you cater for vegetarians and vegans? A: Trent River Cruises offer vegetarian and vegan options for all meal choices offered, but these do need to be pre-ordered.

Q: Can we bring our own catering? A: Unfortunately own catering is not usually permitted, mainly due to Health Regulations and endorsements in our insurance, with the exception of St John Cruises on The Nottingham Crusader or Educational Cruises, where packed lunches are permitted, providing a disclaimer is signed prior to the cruise. Celebration cakes are allowed.

Q: Can we decorate the boats? A: Due to Covid-19 regulations we do not currently permit passengers to bring decorations or balloons onboard the boats.

Q: What should we wear? A: There is no dress code on the boats so please wear whatever you feel comfortable in. Fancy dress is permitted. Please remember that you are on a boat and it is not advisable to wear shoes with very high heels or with stiletto heels which may cause you difficulties.

Q: Can we get married on the boat? A: At present we are not permitted to hold a licence to marry people onboard the boat. Wedding blessings are permitted either onboard The Trent Lady or The Nottingham Crusader or on our moorings.

Q: Can we perform a scattering of ashes ceremony on the boat? A: We offer a Private Charter Package for the scattering of ashes. These cruises are usually one hour long and we sail to a secluded section of the River Trent to allow passengers to perform the ashes scattering ceremony with as much privacy as possible.

Q: Do you do All Inclusive Cruises? A: The short answer to that is no. The main reason for this is to allow our customers more choice, due to the diverse range of products stocked on our bar, most of which would be excluded from a standard All Inclusive Package, which typically only include "house" drinks. Also we do not actively encourage binge drinking. You may however, run a bar tab if you wish, which must be settled prior to disembarking the vessel.

Q: Is there any heating onboard the boat? A: Both boats have central heating, which is very effective.

Q: Is the boat completely covered or is there an area to stand outside? A: The main saloons of both boats are completely covered. There are open decks on both boats but these are currently closed to passengers due to Covid-19 restrictions.

Q: Are there any toilets onboard the boats? A: The Trent Lady has toilets situated on both decks, one on the upper deck, which is large enough to accommodate a wheelchair, and two on the lower deck. The Nottingham Crusader has two toilets, one in the front saloon and a disabled toilet in the rear saloon.

Q: Is there Disabled Access? A: The Nottingham Crusader was purpose-built for disabled passengers and has full wheelchair access throughout the passenger areas with disabled toilet facilities in the rear saloon and low windows throughout to ensure a good view for wheelchair users. On The Trent Lady, the upper deck has access for wheelchairs, which may appear to be a little strange, but we actually board all passengers onto the upper deck via a loading ramp. Unfortunately there is no disabled access onto the lower deck of The Trent Lady, as passengers access this deck via the onboard stairs, which are both narrow and steep.

Q: What are the Bar Prices? A: Whilst we do not have the buying power to compete with some of the High Street pub chains, we aim to be comparable to the run of the mill pubs & clubs. A full bar menu with prices can be obtained by contacting our Bookings Office.

Q: Is there a Parking Area? A: If you are sailing from the Nottingham Sea Cadets, parking is permitted on the road outside the main gate to the unit (Waterside Way). Due to the high security of the Sea Cadets Unit, parking is not currently permitted inside the unit itself. If you are sailing from Colwick Country Park there is ample parking close to the Crusader's moorings and there is a pick-up/drop-off point directly outside the moorings.

Q: Can we catch the bus to the moorings? A: The Ecolink bus service operates from the city centre to Racecourse Park and Ride on Racecourse Road every 15 minutes throughout the day Monday to Saturday, which is a 5 - 10 minute walk from our moorings at the Nottingham Sea Cadets, but this only runs until 7pm in the evening and does not run at all on Race Days at Colwick Racecourse. Some of the Ecolink buses also stop on Mile End Road, not far from the main entrance to Colwick Country Park (approximately a 20 minute walk to the Crusader's moorings). The Red NCT bus number 44 from the city centre stops on Racecourse Road (approx. 10 - 15 minute walk from Nottingham Sea Cadets) and this operates every 10 minutes Mon-Sat and every 30 minutes on Sundays. The 44 runs until midnight except for Sundays. The 44 Bus also stops on the Colwick Loop Road near a side entrance to Colwick Country Park but there will be a lengthy walk through the park from there (25-30 minutes) to get to the Crusader's moorings.

Q: Will there be taxis waiting at the moorings at the end of our cruise? A: You will need to book a taxi. We recommend that you pre-book taxis for evening sails as it can be very difficult to book taxis after 10pm, especially at weekends, due to high demand. On Friday and Saturday evenings we offer a bus service for passengers from the boat moorings into Nottingham City Centre for an additional fee, but this must be pre-booked if required and cannot be arranged on the night of your cruise. Please note that passengers must be clear of the Nottingham Sea Cadets Unit by 11.20pm.

Q: What nightclub do we get tickets for? A: On Friday and Saturday evenings we currently offer tickets for free queue-jump entrance into Pryzm Nightclub in Nottingham City Centre. These tickets are complimentary and can be used to gain free entrance into Pryzm before midnight on the date of issue only (please note that a dress code and age restrictions may apply). We can also arrange transport from the boat moorings to the nightclub for an additional fee, but this must be pre-booked if required and cannot be arranged on the night of your cruise. Please note that Pryzm Nightclub is currently closed due to Covid-19 restrictions.

Q: What happens if we arrive early or late for our cruise? A: Your booking form will show the boarding time for your cruise. If you arrive earlier than the pre-arranged boarding time, you will not be able to board the boat. Our moorings at the Nottingham Sea Cadets are within a secure unit and the gates are locked at all times. The gate to the unit will not open until the time stated on your booking form. At Colwick Country Park, The Nottingham Crusader is kept within Colwick Marina, which is not accessible to the general public. The boat does not usually move over to the passenger pick-up point until the pre-arranged boarding time. If you find yourself in Colwick with time to spare before boarding, there are a few pubs and cafes in the area where you will be able to purchase refreshments. If you are running late and need to contact us on the day of your cruise, please call 0115 9100507 9am - 5pm or 07436811391 from 6pm onwards. Please note that we cannot guarantee that the boat will be able to wait for you if you arrive later than the scheduled departure time.

Q: Are you Covid secure? A: As of 4th July 2020, Trent River Cruises has been given permission to reopen and we look forward to welcoming passengers old and new to our vessels. Your safety remains our highest priority and, with this in mind, we have altered our standard operating procedures in line with current government guidance to reduce the risk of transmission of the Covid-19 coronavirus. To view our coronavirus policy, please visit our Downloads page.